Mgt 502 Assignment # 01 Solution

Mgt502 Organizational Behavior

Assignment No. 1 Fall 2011 solution

“Attitudes at Workplace”

Mr. Asim works in a Software company “Soft Solutions”. After spending a year in the organization, he experienced that the management is biased; the promotions are mostly on the basis of personal choices and favoritism. It caused dissatisfaction to him that's why he decided to discuss this issue with the superiors. He met higher management and described all his reservations in this regard. He also suggested some improvements in the annual evaluation process and the promotion criteria. After a year, despite his hard work, best performance and punctuality; colleagues junior to him were promoted with increments and he was retained on the same position. He realized that the situation is not going to improve. So he decided to leave the Company and thus resigned.

Looking at the above scenario, answer the questions below:

Question No.1:

Which methods of expressing dissatisfaction have been used by Mr. Asim? (5+5)

Question No.2:

What are the other ways Mr. Asim could have used to express his dissatisfaction and what would have been the impact of that decision on his work related attitudes? (5+5)

Important Tips

1. This Assignment can be best attempted from the knowledge acquired after watching video lecture no. 1 to lecture no.09 and reading handouts as well as recommended text book.

Solution:

Question No.1:
Which methods of expressing dissatisfaction have been used by Mr. Asim? (5+5)


Answer:
Following Two Methods of Expressing Dissatisfaction have been used by the Mr. Asim:


1. Voice Method
Mr. Asim actively and constructively attempting to improve conditions, He met higher management and described all his reservations in this regard. He also suggested some improvements in the annual evaluation process and the promotion criteria.


2. Exit
Mr. Asim Behavior directed toward leaving the organization, and thus resigned because He realized that the situation is not going to improve.


Question No.2:
What are the other ways Mr. Asim could have used to express his dissatisfaction and what would have been the impact of that decision on his work related attitudes?


Employees respond to job dissatisfaction in one of the four ways.
1. Exit
2. Voice
3. Loyalty
4. Neglect


According to above He can use following two other ways to express his dissatisfaction:


1. Loyalty
Mr. Asim remain with the organization but response passively to his job dissatisfaction by accepting the status quo with-out raising any objections or making any suggestions for improvement but optimistically waiting for conditions to improve, including standing up for the organization in the face of external criticism/ crisis, and reposing trust in the organization


Impact of that decision


Management takes the right decisions and set things in order:


2. Neglect
Mr. Asim may remain in the organization and exhibit passive withdrawal behaviors such as putting forth less effort.


Impact of that decision
He will be promoted with increments